Terms and Conditions

How to Order and make a Purchase

Making a purchase could not be easier. Just browse Lord Dodo's Amazing Mall and click on any items you wish to buy and put them into the shopping cart. If you change your mind, click on the shopping cart icon and adjust your order. After you have finished your selection, click on Checkout and you will be asked for a few details that we need to be able to process the order.

PLEASE NOTE: If ordering from the US, ensure you enter a 2 letter state code in the ‘State/Province’ field and a 5 or 9 digit zip code in the ‘Zip/Postal Code’ field. This will ensure that your payment transaction is accepted by Secure Trading, our payment services provider.

We can process card payments from any country, but you will receive the currency equivalent of the UK sterling price on your credit card or bank statement statement, not on-line. At present we regret that we are not able to offer the option to view prices in US dollars; we hope this will be remedied soon.

Dodo Pad accepts MasterCard, MasterCard Debit, Visa, Visa Delta and Purchasing, Electron, Maestro, Amex and JCB. We don’t offer PayPal on this site but if you prefer to pay via PayPal, please do so to lorddodo [at] dodopad.com and let us know your order requirements via email to the same address. Thank you!

Payment & Taxes All prices are shown in pounds sterling (£) and include UK VAT at the current rate of 20%. However, if your order is to be DELIVERED to a non EU country (and you correctly complete the relevant delivery address), then VAT exempt prices will be displayed at checkout and you will not be charged VAT.

Delivery, Shipping & Handling

Order Handling
Due to recent steep increases in postal costs we have had to introduce a small, fixed £2.50 handling charge per delivery (regardless of order value) to help offset these increases. Any supplement/surcharge is added automatically to your order at checkout and the handling charge is applied to each individual delivery.

Goods are normally dispatched within 2 working days of receipt of your order but at peak times this may vary.

UK Delivery
Delivery to a United Kingdom address is generally by 2nd class Royal Mail post or a 2-3 day courier service depending on weight and value of goods ordered. If your order includes a leather slipcover, it will be sent by Registered Post or via a tracked courier service.

Royal Mail Special Delivery to a United Kingdom address
If you wish to have your goods delivered by Royal Mail Special Delivery (Next Working Day by 1pm) please select this option during checkout. Orders must be placed by 10.30am (Monday - Friday) in order to qualify for Next Working Day service. Orders placed after this time will be dispatched the following working day. This service is offered at the standard cost of Royal Mail Special Delivery, plus applicable VAT and is based on total weight of goods. NB. Special Delivery orders weighing over 10kg will be dispatched via next a working day courier service.

**PLEASE NOTE** During severe weather conditions the Royal Mail may choose to remove the 'Next Working Day by 1pm' guarantee (and/or our couriers may suspend/modify their service guarantees) and we cannot be held liable for non-delivery as unfortunately we have no control over this situation.

Overseas Delivery
If your order is to be delivered to an address outside the United Kingdom, please select Shipping Destination at checkout and choose the country where you wish to send your order. The overseas shipping supplement will be displayed automatically. For European delivery, the average charge is £1.95 per £10 worth of order value. For Rest of the World orders, the average charge is £2.95 per £10 worth of order value. Please be careful to correctly enter the destination country in the invoice/ shipping address. We reserve the right to charge further corrective postage if you fail to enter this information accurately.

Unless otherwise specified, all the above charges are quoted inclusive of VAT at the prevailing rate.

Delivery Schedule

We aim to dispatch your order within a maximum of 2 working days of receipt and deliver your order as soon as possible; this is normally well within 7 - 14 days. International orders are generally received within no more than 14 - 21 days – often a lot sooner. Dodo Pad Ltd shall not be held liable for any delay or failure to deliver goods within our estimated delivery times.

Items available to pre-order
In order to provide customers with the benefit of using promotional discount codes, we very occasionally make a new product available to pre-order just prior to its arrival in our warehouse. Please note that if your order includes a pre-ordered item not yet available, the whole order will be despatched when the pre-ordered item comes into stock. If you require any items before then, please call the office during UK business hours (Monday to Friday 9am - 5pm) on +44 (0)845 053 1166 to arrange delivery. Please note that a further order handling charge and postage may be levied in this case.

Back Orders

If the item you desire is not in stock at Lord Dodo's Amazing Mall, we will e-mail you with the option to amend or cancel your order if you would rather not wait.

Credit Card Security

Dodo Pad accepts MasterCard, MasterCard Debit, Visa, Visa Delta and Purchasing, Electron, Maestro, Amex and JCB. We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site.

Guarantee

Lord Dodo guarantees that Muddle Managers around the Globe will be unable to resist his indodispensible range of diary and organisers. If you are in any way dissatisfied with your order, please e-mail us (info [@] dodopad.com) or call the office during UK business hours (Monday to Friday 9am - 5pm) on +44 (0)845 053 1166.

Reaching Us

If you need to reach us, please email info [@] dodopad.com
Mail order hotline: +44 (0)845 053 1166 Fax: +44 (0)845 634 6273
Snail mail: Dodo Pad Ltd, PO Box 33, St Agnes, Cornwall TR5 0WU

Retail Outlets

To find your nearest stockist, please refer to stockist information on our web site (see Navigation bar) or, if you prefer, phone us on +44 (0)845 634 6272 during UK business hours.

Privacy Policy

We are committed to safeguarding our customers' privacy and we adhere to the rules of the Data Protection Act to ensure that any of the personal details we hold are protected from unauthorised access. Dodo Pad does not disclose buyers' information to third parties without their express permission. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

By providing Lord Dodo and his retinue with your email address, you consent to Dodo Pad Ltd. contacting you with information about our products by email. You may opt out of this at any time by contacting us. We promise that your email address will not be passed on to third parties for marketing purposes without your prior consent.

Returns Policy

We hope that you will be dodelighted with your order. Should you not be, for any reason, you have the right to return items within seven working days* from receipt of the goods and receive a full refund for the cost of the goods. Your return should be sent to the address above in its original inner packaging (if applicable) and, ideally, wrapped securely in the same outer packaging in which you received it.

Please include both your customer and order numbers and ensure that you retain dated proof of postage. We cannot be held responsible for goods lost or damaged in transit.

We regret that we cannot refund any postage or handling charges incurred unless the goods were damaged or defective at the time of receipt. If such an item arrives, please contact us immediately by phone (0845 053 1166) and we will make arrangements for a replacement to be delivered to you.

If you wish to exchange goods which are returned to us in their original saleable condition, we will make a nominal charge of £2.50 (for UK delivery; otherwise overseas delivery charges will apply) plus, if required, any balance of costs outstanding on the replacement goods dispatched to you.

* Please note that we also make a nominal retention of £2.50 if you return your goods after the statutory seven working days period - this is to help defray our postal costs which are largely included in the prices shown on our website. This does not affect your statutory rights.

About Us

HEALTH WARNING: Dodo Produce is addictive. Once experienced Lord Dodo's potent mixture of frivolity and practicality becomes irresistible, rendering the user unable to purchase an inferior substitute.

Copyright & Trademark The contents of this website (including pictures, photographs, images, logos, written text and other materials) are the copyright trademark or registered trademark of Dodo Pad Ltd. All rights reserved.