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Click & Collect Service

Lord Dodo and Dodo Pad are delighted to offer our customers across the UK a convenient Click & Collect service in conjunction with our partner HubBox. This service allows you to pick up your goods when you want and at a retail location that's convenient for you. No more missed deliveries!

When you go to the checkout page, as long as your UK billing postcode is within a 10km (6 miles) radius of a Click & Collect point, you will see an option appear giving you the chance to ship to your billing address, a delivery address of your choice or to go for the Click & Collect option.

shipping options x 3

Default Click & Collect retail locations are displayed based on your billing address, but if you work somewhere else you can search via a postcode for an alternative pick up location. So if you live in the suburbs but work in the city centre it might be easier to collect from a location near your place of work.

If you wish to use the Click & Collect service just select this button and you will then be shown a selection of retailers. To select a different location just enter the postcode and the retailers close to this will be shown. Then select the retailer that's the most convenient for you and continue. You may then select the best delivery option as usual (Next Working Day, Standard Shipping etc) The delivery address will then be updated to this location and a unique code added to identify the item to you to collect when it arrives.

Once you have completed checkout you will receive the order confirmation from us as normal. HubBox will also send you a confirmation along with details of what happens next and you'll receive another email message when your item arrives in the store and is available to collect. It's as simple as that!

HubBox infographic

Here are some FAQ's that might also help...

How much does Click & Collect cost?
Until Christmas 2016 there is no additional charge to use the Click & Collect service over and above the normal delivery charge based on the postal service you select. After this date the service will be free for orders valued at £30.00 or more and a £1.50 charge applied to lower value orders.

How do I select to have my order delivered to a HubBox Collect Point?
When placing your order, as long as you live close to a HubBox Click & Collect point, you will be able to choose HubBox as a delivery option by choosing 'Click & Collect', typing in your postcode and selecting your local Collect Point. Your delivery address will be automatically updated.

How many HubBox Collect Points are there?
HubBox has 1000+ locations based at premium dry cleaners, pharmacies and convenience stores across the UK.

Where is my nearest HubBox Collect Point?
During checkout, when you choose Store Pickup/Click & Collect as your delivery method, you will also be able to select your nearest or most convenient Collect Point after typing in your postcode.

When are HubBox Collect Points open?
HubBox stores are typically open early ‘til late, 6 or 7 days a week. The opening times for your local store will be shown as you choose your preferred Collect Point when placing your order.

How long will it take for my order to arrive at my chosen HubBox Collect Point?
This depends on which shipping option you chose at checkout. Parcels are delivered to HubBox Collect Points Monday to Saturday. Unfortunately a specific time for arrival cannot be given. Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen Collect Point. You will receive confirmation from HubBox via email when your parcel is available for collection. This will include your unique Collection Code.

What do I need to take when I collect my parcel?
Please take your HubBox Collection Code or proof of ID with you when you go to the HubBox Collect Point to collect your parcel.

When making a collection, what ID is accepted?
HubBox Collect Points accept the following forms of ID: Driving Licence or Passport

What should I do if I lose my collection code from HubBox?
If you have lost the Collection Code sent to you by HubBox via email, you can still collect your parcel with one of the forms of ID listed above. If you require a new Collection Code from HubBox, please contact them directly and they will send you a new one.

What should I do if I don’t receive my Collection Code from HubBox?
If you believe your parcel has arrived, or should have arrived, but you have not received an e-mail with your collection code, please contact HubBox and their customer service team will look into it right away. Click HERE for contact information.

Can someone else collect my order on my behalf?
Yes, it is possible for someone to collect your parcel on your behalf, but they must have your proof of ID or your Collection Code.

How long will I have to collect my parcel?
You have 14 days to collect your parcel. After 14 days, we reserve the right to arrange for alternative storage arrangements or return the parcel to sender.

What should I do if my parcel isn't available when I arrive at the HubBox Collect Point?
Please contact us and we will look into it.

What should I do if I don’t want my order anymore?
Currently you cannot return an item to us via a HubBox collection point. If you wish to return your item, please refer to the information on the back of your delivery note that accompanied your order or contact Dodo Pad via phone 0345 053 1166 or email mailorder@dodopad.com.