Terms of Sale
How to Order and make a Purchase
Making a purchase could not be easier. Just browse Lord Dodo's Amazing Mall and click on any items you wish to buy and put them into the shopping cart. If you change your mind, click on the shopping cart icon and adjust your order. After you have finished your selection, click on Checkout and you will be asked for a few details that we need to be able to process the order.
PLEASE NOTE: If you are ordering from the USA and choose to pay via credit card, it is VERY IMPORTANT that you enter a 2 letter state code in the ‘State/Province’ field (please do not spell out the name in full) and a 5 or 9 digit zip code in the ‘Zip/Postal Code’ field. This will ensure that your payment transaction is accepted by Secure Trading, our payment services provider. If you do not use the 2 digit state code it is possible that your payment will be rejected.
We can process card payments from any country, but you will receive the currency equivalent of the UK sterling price on your credit card or bank statement, not on-line. At present we regret that we are not able to offer the option to view prices in other currencies.
Dodo Pad accepts MasterCard, MasterCard Debit, Visa, Visa Delta and Purchasing, Electron, Maestro, Amex and JCB and your card will be charged when you successfully place your order. We also offer PayPal as a payment option.
Payment & Taxes All product prices are shown in pounds sterling (£) and include UK VAT at the current rate of 20%. However, if your order is to be DELIVERED to a non EU country (and you correctly complete the relevant delivery address), then VAT exempt prices will be displayed at checkout and you will not be charged VAT.
Credit Card Security
Delivery, Shipping & Handling
We levy a small £3.50 handling charge per delivery which includes standard shipping within the UK (regardless of order value). Any overseas postal supplement is added automatically to your order at checkout and the handling charge is applied to each individual delivery.
Unless you are ordering using Royal Mail Special Delivery (please see below), your order will normally be processed and dispatched the following working day or at latest within two working days of receipt of your order. At peak times this may vary. If you are ordering a large quantity of items please be aware that the parcel may be delivered via a courier or may be too large to fit through a standard letterbox. This is also the case with our Monthly Planner Calendar. If you wish to alter your delivery address, please reply to your confirmation email by return with an alternate delivery address. We try to process orders quickly but we will always try to accommodate your wishes.
Delivery to a United Kingdom address is generally by 2nd class Royal Mail post or a 2-3 day courier service depending on weight and value of goods ordered. If your order is large or heavy and/or includes a leather slipcover, it will be sent by Registered Post or via a tracked courier service.
Royal Mail Special Delivery to a United Kingdom address
If you wish to have your goods delivered by Royal Mail Special Delivery (Next Working Day by 1pm) please select this option during checkout. Orders must be placed by 11.30am (Monday - Friday) in order to qualify for Next Working Day service. For orders placed after 11.30am, we reserve the right to dispatch the following working day. This service is offered at the standard cost of Royal Mail Special Delivery, plus applicable VAT and is based on total weight of goods. NB. Special Delivery orders weighing over 10kg will be dispatched via next a working day courier service.
**PLEASE NOTE** During severe weather conditions the Royal Mail may choose to remove the 'Next Working Day by 1pm' guarantee (and/or our couriers may suspend/modify their service guarantees) and we cannot be held liable for non-delivery as unfortunately we have no control over this situation.
If you opt for the Click&Collect service, whereby your goods are delivered to a convenient collection point, your parcel will be sent by whichever delivery method above you choose during checkout. It is your responsibility to check your email and follow the instructions provided by HubBox, our Click&Collect partner. Please ensure that you provide your unique collection reference number or suitable ID when you pick up your goods, which must be within 14 days of notification of their arrival at the collection point. Please refer to our FAQs about this service if you need further information.
If your order is to be delivered to an address outside the United Kingdom, please select Shipping Destination at checkout and choose the country where you wish to send your order. The overseas shipping supplement will be displayed automatically. For European delivery, the average charge is £3.20 including VAT per £10 worth of order value. For Rest of the World orders, the average charge is £3.70 per £10 worth of order value. Please be careful to correctly enter the destination country in the invoice/ shipping address. We reserve the right to charge further corrective postage if you fail to enter this information accurately. Please also note that if your order is subject to local duties/taxes/redirection charges, you are liable for these.
Please note that if your order weighs more than 1kg, we reserve the right to contact you if necessary, in order to request supplementary postal/courier costs. This is due to the fact that when we make discounted promotional offers the postal charges in our shopping cart software are calculated on the monetary value and not the true weight of the goods. This requirement may also apply when we send goods to certain countries, where the postal system is not always reliable (eg. South Africa) and it is therefore preferable to use a tracked courier service. We will always quote actual costs.
Unless otherwise specified, all the above charges are quoted inclusive of VAT at the prevailing rate.
We aim to dispatch your order within a maximum of 2 working days of receipt and deliver your order as soon as possible; this is normally well within 7 - 14 days. International orders are generally received within no more than 14 - 21 days – often a lot sooner. Dodo Pad Ltd shall not be held liable for any delay or failure to deliver goods within our estimated delivery times.
Items available to pre-order
In order to provide customers with the benefit of using promotional discount codes, we very occasionally make a new product available to pre-order just prior to its arrival in our warehouse. Please note that if your order includes a pre-ordered item not yet available, the whole order will be despatched when the pre-ordered item comes into stock. If you require any items before then, please call the office during UK business hours (Monday to Friday 9am - 5pm) on +44 (0)345 053 1166 to arrange delivery. Please note that a further order handling charge and postage may be levied in this case.
If you use one of our discount or special offer coupon codes when placing your order, please be sure to read the full terms of the offer as we cannot be held responsible for any errors. Only one code can be used when placing each order.
If the item you desire is not in stock at Lord Dodo's Amazing Mall, we will e-mail you with the option to amend or cancel your order if you would rather not wait.
Lord Dodo guarantees that Muddle Managers around the Globe will be unable to resist his indodispensible range of diary and organisers. If you are in any way dissatisfied with your order, please e-mail us (info [at] dodopad.com) or call the office during UK business hours (Monday to Friday 9am - 5pm) on +44 (0)345 053 1166. (0345 numbers are FREE within bundled minutes from UK landlines/mobiles; otherwise charged at standard local call rate. Please call +44 1872 575363 if calling from overseas)
If you need to reach us, please email info [at] dodopad.com
Telephone Orders: +44 (0)345 053 1166
Snail mail: Dodo Pad Ltd, The Old Stables, Liskey Hill, Perranporth, Cornwall TR6 0BB
To find your nearest stockist, please refer to stockist information on our web site (see Navigation bar) or, if you prefer, phone us on +44 (0)345 634 6272 during UK business hours.
We are committed to safeguarding our customers' privacy and we adhere to the rules of the Data Protection Act to ensure that any of the personal details we hold are protected from unauthorised access. Dodo Pad does not disclose buyers' information to third parties without their express permission. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes
We hope that you will be dodelighted with your order. Should you not be, for any reason, you have the right to return items within fourteen days* from receipt of the goods and receive a full refund for the cost of the goods. Your return should be sent to the address above in its original inner packaging (if applicable) and, ideally, wrapped securely in the same outer packaging in which you received it.
Please include both your customer and order numbers and ensure that you retain dated proof of postage. We cannot be held responsible for goods lost or damaged in transit.
We regret that we cannot refund any return postage or handling charges incurred unless the goods were damaged or defective at the time of receipt. If such an item arrives, please contact us immediately by phone (0345 053 1166) and we will make arrangements for a replacement to be delivered to you.
If you wish to exchange goods which are returned to us in their original saleable condition, we will make a nominal charge of £3.50 (for UK delivery; otherwise overseas delivery charges will apply) plus, if required, any balance of costs outstanding on the replacement goods dispatched to you. If we need to refund monies to your card, we will make a nominal charge of 50p or 2% of the refund value (whichever is the greater) as we are now charged by our card services provider for this service. This charge will not apply if the error was ours.
* Please note that we also make a nominal retention of £3.50 if you cancel your order after the statutory fourteen day period - this is to help defray our postal costs which are largely included in the prices shown on our website. This does not affect your statutory rights. Terms and Conditions stated on this website are those currently prevailing and supersede any printed materials which may be used in the fulfilment of your order and we reserve the right to charge at the current rate for postage/returns retention etc. (updated: August 2016)
HEALTH WARNING: Dodo Produce is addictive. Once experienced Lord Dodo's potent mixture of frivolity and practicality becomes irresistible, rendering the user unable to purchase an inferior substitute.
Copyright & Trademark The contents of this website (including pictures, photographs, images, logos, written text and other materials) are the copyright trademark or registered trademark of Dodo Pad Ltd. All rights reserved.